Improving public service delivery through unified technologies is a paramount mission for governments worldwide, driven by the imperative to cater to the needs of today's digital citizens. However, many city and county IT departments face numerous challenges, particularly during these challenging times, including sustaining efficient citizen services, managing data effectively, and retaining skilled manpower.
Some of the key challenges the government sector is facing can be summarized as:
Remote Working
Amid these challenging times, sustaining citizen services involves supporting work-from-home options for government employees and digitizing legacy processes and core services by leveraging cloud technologies. This approach enables seamless access to essential services while ensuring the safety and efficiency of government operations.
Upskilling
The ongoing challenge of retaining IT resources and retraining them underscores the need for local service provider support to act as an extended arm. By partnering with local service providers, governments can access additional expertise and resources, enabling them to address staffing gaps, enhance skills, and effectively manage IT operations for sustained service delivery.
Utilising Digital Technologies
Embracing a data-centric approach is essential for governments to leverage strategic analytics and cognitive technologies for better decision-making. By harnessing the power of data and employing advanced analytics tools, governments can gain valuable insights, identify trends, and make informed decisions to optimize public service delivery and address citizen needs effectively.
Large-scale Initiatives
Driving new transformation initiatives such as smart cities requires leveraging the engineering skills of local, single-stop, reliable systems integrators. These integrators play a crucial role in orchestrating various technologies, infrastructure, and services to create cohesive and efficient smart city solutions. By partnering with trusted local integrators, governments can accelerate the implementation of smart city projects, ensuring seamless integration and effective delivery of services to citizens.
Leverage proven experience and solutions
As digital technology evolves, public sector entities must adapt to meet the growing expectations of citizens for improved services. To keep pace, it's essential to transform how services are delivered to both staff and citizens. At our organization, we offer assistance and expertise to help public sector entities navigate this transformation journey successfully. From implementing innovative digital solutions to optimizing service delivery processes, we are here to support your efforts in meeting the evolving needs of citizens and delivering exceptional services efficiently.
Data Analytics Platforms
Build a robust data analytics infrastructure to foster a data-centric culture and increase access to open data and APIs, enabling governments to improve outcomes and services effectively. Partner with us to optimize your data capabilities and drive innovation in public sector service delivery.
Leveraging data lake-based infrastructures, advanced analytics, and customizable dashboards, we empower organizations to drive intelligence, organize data efficiently, and prioritize citizen-centricity, ensuring effective service delivery and decision-making processes.
Smart Cities
Governments want to deploy transformative technologies to provide smart city services to improve the urban lifestyle, reduce city costs and drive rapid actionable intelligence.
Allied Digital has been a pioneer in driving digital transformation for smart city initiatives for several cities to improve the environment, services, security and traffic control and many more.
Multi-channel Citizen Service Desk
Governments are scaling service desks to a large number of citizens via chatbots, NLP, shared and self-service, while upholding data privacy.
Over 50 percent of citizen traffic comes from mobile and we offer 24x7x365 citizen services based on ITSM platform with RPA, Voice, ChatBots based out of India.
Integrated Service Management Platform
As citizen services get digitized, the ITIL processes are being extended to citizen services, for Digital Service Management, Analytics, Automation and Governance.
Various citizen-facing services can be threaded into a single “ADiTaaS”, Digital Service Management platform.
Device As-a-Service
Over time, the infrastructure needs to be refreshed, as an increasing number of devices impairs end-users productivity. Today’s OpEx models are ideal for local bodies.
Our “Device-As-A-Service” solution removes endpoint security hiccups, asset upgrades life-cycle management, repairs and part management hassles and provides desk-service.
Cybersecurity
Local bodies also face huge challenges in managing IT security, in terms of budget, internal staff skillset and consistent holistic control.
Our AI-based Security incident and event management platform offers comprehensive threat intelligence support, effective log correlation across SOAR implementation, setting up captive cyber watch center.
Benefits
Disrupt Technology, Enhance Experience
Comprehensive Infrastructure Management Solutions including Work from Home
In-country State-of-the-art Service Desk for IT support for citizen services
Innovative “Device-As-A-Services” for improving financial planning, end user productivity and day-to-day support hassles
Data Analytics Infrastructure and Solutions
Smart ITSM/Digital Service Management Platform “ADiTaaS”
Smart city projects, technology consulting, design and implementation
Cybersecurity services or captive cyber watch center setup
